Operations Management

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1. Inspection, scrap and repair are examples of

a. Internal costs

b. External costs

c. Costs of dissatisfaction

d. Societal costs

2. Disneyland Paris is one of the largest and best known theme parks in Europe. In terms of the four Vs (volume, variety, variation, visibility) how would you describe it?

a. High volume, high variety, low variation, high visibility.

b. High volume, high variety, high variation, high visibility.

c. High volume, low variety, high variation, high visibility.

d. High volume, low variety, high variation, low visibility.

3. ____________ chain represents all partners that are linked to provide raw materials, component parts, and special services to a manufacturing company.

a. Supply

b. Value

c. Acquisition

d. Demand

4. Important supply chain characteristics are responsiveness and _____

a. Effectiveness

b. Efficiency

c. Economy

d. Reliability

5. Which of the following activities is NOT a direct responsibility of operations management?

a. Designing the operation’s products, services and processes.

b. Planning and controlling the operation.

c. Developing an operations strategy for the operation.

d. Determining the exact mix of products and services that customers will want.

6. Quality is fitness for use. Identify the quality guru who said this.

a) Deming

b) Crosby

c) Juran

d) Taguchi

7. The three-stage operations model requires transformation of the input resource into some form of output. Any one 'resource' can be involved at all three stages. True or false?

a. TRUE

b. FALSE

8. What are the input resources to any transformation process?

a. Staff, facilities, materials, information and customers

b. Information, materials and customers

c. People and machines

d. Processes, people and parts

9. Which of the following functions is NOT a core function of an organization?

a. The marketing (including sales) function

b. The accounting and finance function

c. The product/service development function

d. The operations function

10. Inventory is categorized into two types based on the demand pattern, which creates the need for inventory

a. True

b. False

11. In this inventory method, You always sell your oldest inventory first.

a.FIFO

b.FILO

c.LIFO

d.SIRO

12. ____________inventory represents one of the primary sources of revenue generation and subsequent earnings for the company's shareholders.

a. Inventory

b. Strategy

c. Assets

d. Business

13. The odd One of the most common methods to evaluate inventory is

a.WAC

b.LIFO

c.FIFO

d.VED

14. Which of the following is the least likely decision to be made by Operations Managers?

a. Deciding which market areas to manufacture products for

b. How to use quality techniques to reduce waste

c. How much capacity is required to balance demand

d. Designing and improving the jobs of the workforce

e. Selecting the location and layout of a facility

15. Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. Short waiting tolerance is most closely matched to:

a. Volume

b. Variety

c. Visibility

d. Variation

16. Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety?

a. A fast food restaurant

b. A front office bank

c. A family doctor

d. Carpenter

17. In a ______ based model, the procurement, production and distribution are demand-driven rather than predicting

a. PUSH

b. PRODUCTION

c. PULL

d. FLUCTUATING

e. ASSEMBLY

18. All of the following costs are likely to decrease as a result of better quality except____

a. Customer dissatisfaction costs

b. Inspection costs

c. Maintenance costs

d. Warranty and service costs

19. Low-variety operations do not include:

a. A tax consultancy advice service

b. University lectures

c. Mass production of birthday cakes

d. A jeans shop

e. Processing of credit card transactions

20. What do we mean by micro-operations?

a. Small operations

b. The more detailed activities carried out within operations

c. The component transformation processes which together make up the micro-operation

d. The other functions of the business

21. “Quality is defined by the Customer” is

a. An unrealistic definition of quality

b. A user-based definition of quality

c. A manufacturing-based definition of quality

d. A product-based definition of quality

22. The transportation of finished goods, raw materials or supplies is

a. logistics

b. procurement

c. production

d. marketing

23. The coordinator of all supply activities of an organization from its suppliers and partners to its customers is referred to as

a. supply chain management

b. efficient customer response

c. supply and demand coordination

d. supply chain network

24. __________ inventory is the excess inventory purchased or kept in stock as a buffer with the objective of reducing or limiting risks associated with future price fluctuations or to take the best advantage of it.

a. Hedge

b. Speculative

c. Transit

d. Safety

25. Independent demands for inventories are based on confirmed Customer orders, forecasts, estimates and past historical data.

a. True

b. False

26. In business, the basic purpose of inventories is to _______ supply and demand

a. Integrate

b. Connect

c. Couple

d. Synchornize

e. Decouple

27. In a _______ based Supply chain, the production level is set in accordance with the previous ordering patterns by the manufacturer.

a. PUSH

b. PULL

c. DEMAND

d. SUPPLY

28. Which one of the following transformational processes is not associated with the processing of materials?

a. Location

b. Physical properties

c. Storage

d. Psychological state

29. ___________is a SIMPLE but POWERFUL technique for uncovering the root cause of a problem when you lack data regarding why the problem is occurring.

a. 5 S

b. 5 Whys

c. Root Cause Analysis

d. Brain Storming

30. The flow of information through a set of business activities is referred to as

a. supply system

b. supply chain

c. value chain

d. value system

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