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Mr. Umesh Kothari has over 25 years of rich industry experience in strategy and customer experience in diverse markets such as UAE, USA and India. He has a proven track record for implementing research insights and helping organizations to meet their strategic objectives. The organizations include Union National Bank, HSBC, Pepsi Cola, Emaar Properties, MasterFoods, National Commercial Bank, Gulf Air. Cadburys and Unilever. Umesh is a highly seasoned. passionate and service-minded strategy and customer experience professional with a sound knowledge. Adept at working in agile environments. Experience in cultural transformations and large change programs, strong ability to foster change. Mr. Umesh has mentored and coached over 30 students with their industry projects. He has been associated with prestigious educational institutions including SBS. Umesh has an MBA from Willamette University. USA and a Masters in Commerce from Mumbai University. His professional skills are as below. *Leadership *Effective Communication *Project Management *Strategy Formulation *Customer Insights/Market Research *Balanced Score Card Management *Problem Resolution *Data Analytics *Customer Relationship Management He has authored papers and articles for International Research Association and print magazines. Asa Deputy Team Leader Umesh has assessed organizations for excellence on behalf of Dubai Quality Award Group. He was a Jury Panel Member in ESOMAR (International Research Association) chartered with responsibility of setting agenda and evaluating papers presented at its Dubai regional conference.