Student Grievance Redressal

Here at SBS Swiss Business School Branch Campus, RAK, we strive to make student experience here second to none. However, SBS Swiss Business School Branch Campus, RAK realizes that there may be instances that improvements need to be made. Hence, SBS Swiss Business School Branch Campus, RAK has a dedicated department dealing with Student Grievance Redressal. If you ever feel that we need to improve in any area – you can raise a ticket on our ATMS Ticketing System by logging in using your credentials on the Learning Management System (LMS).

Once the complaint is raised, the concerned student support officer will receive the notification and contact the student to resolve the issue within 24 hours of time. An email confirmation shall be sent.

In case of any grievance or complaint, if not resolved within 24 hours of working time by the concerned student support officer, the same will be escalated to the Head of the Department and a meeting will be scheduled. Following the meeting, an email will be sent to the student with all the necessary information.

If any of your concerns still remain unresolved by the concerned authority even after 24 hours of working time, then you can escalate the concern to email RAKEZ Academic Zone Hotline, who are also committed to the highest standards of quality, including the student learning experience.


We are dedicated to ensuring your satisfaction and success during your time at SBS Swiss Business School Branch Campus, RAK. Your feedback is invaluable in our journey towards continuous improvement. We recognize the importance of refining our services, and your insights matter in this pursuit.

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